WhatsApp Business API
Pricing, Team Inbox
and Automation.
Connect your WhatsApp Business API to Omnipulse and give your entire team one shared, intelligent inbox with automation, broadcasts, and AI built in.
The WhatsApp Business App is where most businesses start. One number. One device. One agent replying whenever they get a chance.
For a while, it works. Then it does not.
You hire a second support person and realise only one of you can be logged in at a time. A customer follows up on a conversation your colleague handled and you have no idea what was said. Broadcasts are capped. There is no automation, no analytics, no oversight.
The WhatsApp Business API connected to Omnipulse is built for businesses that are actually growing.
The official, enterprise-grade version of WhatsApp released by Meta for businesses that need to operate at scale.
WhatsApp has over 90% penetration across the UAE, Saudi Arabia, Kuwait, Qatar, and Bahrain, and is the default messaging app for hundreds of millions of users across Africa and South Asia. For businesses in these markets, WhatsApp is not optional. The API is how you make it scale.
Your entire team works from the same WhatsApp number simultaneously, with full conversation context.
Send approved template messages to thousands of contacts in minutes, with no cap.
Build no-code flows and connect to your CRM, Shopify, HubSpot, Salesforce, and more.
Full delivery and engagement analytics, plus support for the verified business green tick badge.
Two layers. Understand both before you commit to any provider.
Meta message fees
Meta charges per message based on the recipient's country and message category. Rates vary by market.
Omnipulse platform fee
Includes the full WhatsApp Business API integration, shared team inbox, no-code automation builder, AI Copilot, analytics, smart routing, and team management. Scales with your team size and feature requirements.
Replies within a 24-hour customer-initiated window cost nothing in Meta fees. If your primary use case is inbound support, a significant portion of your WhatsApp usage will be free.
When you connect your WhatsApp Business API to Omnipulse, you get a complete operating layer for your team.
WhatsApp Shared Team Inbox
Every message lands in one shared inbox. Assign conversations, transfer between departments, leave internal notes, and track who is handling what in real time.
Smart Routing
Set routing rules once and Omnipulse assigns every conversation automatically by keyword, customer history, department, language, or customer tier.
No-Code Automation Flows
Build automated WhatsApp journeys without a single line of code. Set a trigger, define the action, and let it run. Build once. Works forever.
Broadcast Campaigns
Send approved template messages to your full contact list or a segment in minutes. Personalise at scale, schedule in advance, and track delivery and replies in real time.
AI Copilot for Agents
Suggests replies based on conversation history, summarises long threads before handoffs, detects urgency, and learns from your team's communication patterns over time.
Full Customer Timeline
Every message a customer has sent across WhatsApp, email, SMS, and voice lives in one unified timeline. No agent ever starts from zero again.
Template Management
Create, submit, and manage all your WhatsApp message templates inside Omnipulse. Preview before submission, track approval status, organise by category.
Analytics and Reporting
Track delivery rates, first response time, agent performance, broadcast engagement, and resolution rates. Make decisions based on data, not guesswork.
Green Tick Verification
Omnipulse supports the WhatsApp green tick verification process, guiding you through Meta Business Verification so your account carries the trust signal your customers look for.
From healthcare to ecommerce, the API enables outcomes the standard app never could.
E-Commerce
Send automated order confirmations, recover abandoned carts with a personalised message, and verify COD orders before dispatch to eliminate fake orders and double shipping costs.
Healthcare
Send appointment reminders 24 hours before every booking automatically. Follow up after consultations. Handle patient queries through a shared inbox your entire admin team can manage together.
Retail and F&B
Reach your full customer list in minutes with your next promotion. Segment by purchase history or loyalty tier, track who engaged, and automate the follow-up with customers who did not convert.
Financial Services
Send OTPs, payment confirmations, fraud alerts, and account notifications over WhatsApp with 90%+ open rates. Faster than SMS, more trusted than email, and fully Meta-compliant.
Education
Reach every parent in seconds with exam schedules, fee reminders, and enrollment updates. Replace chaotic WhatsApp groups with a structured broadcast system that keeps communications on record.
Logistics
Send real-time delivery updates the moment an order ships, arrives at a depot, or is out for delivery. Alert customers to delays before they need to contact you.
WhatsApp is not just popular in these markets. It is the primary communication layer for daily life.
Multi-language support
Serve customers in English, Arabic, Urdu, Hindi, and more. Route conversations by the language a customer writes in.
High-volume infrastructure
Handle thousands of concurrent conversations without degradation, regardless of campaign spikes or peak hours.
Meta-compliant architecture
Fully aligned with Meta's 2026 per-message pricing model, template policies, and AI disclosure requirements.
Regional pricing transparency
We help you understand exactly what your Meta message fees will look like for UAE, Saudi Arabia, Africa, or Pakistan.
Data security
End-to-end encryption, role-based access controls, and a full audit trail of every message for compliance and quality assurance.
No developers. No 3-week onboarding. No hidden complexity.
Connect your WhatsApp API
Link your Meta Business Manager account. Guided setup, under 15 minutes.
Set up your team inbox
Add agents, assign roles, configure routing rules.
Build your first automation
Start with a missed-message reply or FAQ bot. Takes five minutes.
Launch your first broadcast
Upload your list, select a template, personalise, and send on day one.
Go live
Your inbox is running. Your team has full context. You are ready.
The same WhatsApp your customers already use. A completely different infrastructure underneath.
"We replaced three separate tools with Omnipulse. Our team response time dropped by 60% in the first month."
"The AI chatbot saved us 40 hours a week. We reached 50,000 patients without adding headcount."
Your customers are already on WhatsApp. Give your team the platform that keeps up with them.