Terms and Conditions

Omnipulse | Last updated: April 28, 2025 | Effective: April 28, 2025

1. Agreement to Terms

By accessing or using the Omnipulse platform, website at omnipulse.co, mobile applications, APIs, or any related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms form a legally binding agreement between you (“Customer”, “you”, or “your”) and Omnipulse (“Omnipulse”, “we”, “us”, or “our”).

If you are using the Services on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” include that entity.

If you do not agree to these Terms, you must immediately stop using our Services.

2. Description of Services

Omnipulse provides a unified customer communication platform that enables businesses to reach their customers across multiple channels from a single workspace. Our Services include:

SMS & MMS messaging — send transactional messages, OTP codes, marketing campaigns, and bulk SMS to customers across global networks
WhatsApp Business messaging — send and receive WhatsApp messages via the official WhatsApp Business API including template messages, rich media, and two-way conversations
Email — send transactional and marketing emails with campaign management, segmentation, and analytics
AI-powered Voice — make automated outbound voice calls for confirmations, campaigns, alerts, and customer notifications
Unified Inbox — manage all customer conversations across every channel from a single shared workspace
Automation — build no-code workflow automations for message routing, follow-ups, and campaign triggers
Analytics and Reporting — access real-time and historical data on message delivery, engagement, team performance, and campaign outcomes
Integrations — connect Omnipulse to third-party tools including Shopify, HubSpot, Salesforce, Stripe, Google Sheets, Intercom, Twilio, Zapier, and others via our native integrations and REST API

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with reasonable notice where possible.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years of age to create an account. By registering, you represent that you meet this requirement and that all information you provide is accurate, current, and complete.

3.2 Account creation

You must provide a valid business email address, business name, and contact details to register. You are responsible for maintaining the accuracy of your account information and updating it promptly when it changes.

3.3 Account security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You must not share your login credentials with unauthorised individuals. You are fully responsible for all activity that occurs under your account.

If you become aware of any unauthorised access to your account, you must notify us immediately at [email protected]. We are not liable for any loss or damage arising from unauthorised use of your account where you have failed to notify us promptly.

3.4 One account per business

Each business entity should maintain a single primary account. Creating multiple accounts to circumvent limits, abuse trial periods, or manipulate pricing is prohibited and may result in immediate termination of all associated accounts.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in a manner consistent with all applicable local, national, and international laws and regulations. The following are strictly prohibited:

4.1 Prohibited content

You must not use Omnipulse to send, transmit, or facilitate:

Spam, unsolicited bulk messages, or communications sent without the recipient’s prior consent
Phishing, fraud, scams, or deceptive content of any kind
Malware, viruses, or any harmful code
Content that is defamatory, obscene, hateful, discriminatory, or harassing
Threats of violence or content that incites harm to any person or group
Content that infringes the intellectual property rights of any third party
Content that violates any applicable law including consumer protection, anti-spam, and telecommunications regulations
Adult content, gambling content, or any content prohibited by the carrier networks or WhatsApp’s Business Policy

4.2 Prohibited activities

You must not:

Use the Services to contact individuals who have opted out or requested to be removed from your contact lists
Attempt to gain unauthorised access to any part of the platform, other accounts, or our infrastructure
Reverse engineer, decompile, or attempt to extract the source code of our platform
Use automated tools, scrapers, or bots to access the Services in a way that places unreasonable load on our infrastructure
Resell, sublicense, or provide access to the Services to third parties without our prior written consent
Use the Services to impersonate any person, business, or entity
Manipulate sender IDs or mask the true origin of messages in a deceptive manner
Use the Services to send messages to purchased, harvested, or scraped contact lists
Violate any carrier network’s acceptable use policy or WhatsApp’s Business Policy

4.3 Your responsibility for contacts

You are solely responsible for ensuring that every individual you contact through Omnipulse has given valid, freely obtained, and properly documented consent to receive communications from you through the relevant channel. This includes compliance with:

Anti-spam laws in your jurisdiction and the jurisdictions of your recipients
Telecommunications regulations applicable to SMS and Voice calling
WhatsApp’s Business Messaging Policy and Commerce Policy
Any sector-specific regulations applicable to your industry (healthcare, finance, education, etc.)

Omnipulse reserves the right to suspend your account immediately and without notice if we determine, at our sole discretion, that your messaging patterns, content, or contact practices violate this Acceptable Use Policy or applicable law.

5. WhatsApp Business API Terms

Your use of WhatsApp functionality within Omnipulse is additionally governed by Meta’s WhatsApp Business Terms of Service and WhatsApp Business Policy, which you agree to comply with as a condition of using this channel. In particular:

You may only send WhatsApp messages using approved message templates outside of the 24-hour customer service window
You must not use WhatsApp to send promotional or marketing content to users who have not explicitly opted in to receive such communications from your business
You must honour all opt-out requests from WhatsApp recipients immediately
Meta may suspend or revoke your WhatsApp Business API access at any time for violations of their policies, and such suspension does not entitle you to a refund of any fees paid to Omnipulse

6. Voice Calling Terms

When using Omnipulse’s AI-powered Voice services:

You are solely responsible for complying with all applicable laws governing automated and pre-recorded voice calls in every jurisdiction where you initiate calls, including obtaining any required prior express written consent from recipients
You must provide a clear and easy mechanism for recipients to opt out of further calls during or after the call
You must not initiate calls to numbers registered on applicable Do Not Call registries unless you have a valid exemption
Call recordings, where enabled, must comply with all applicable wiretapping, eavesdropping, and recording consent laws in both the caller’s and recipient’s jurisdiction
Omnipulse is not responsible for any regulatory penalties, fines, or legal actions arising from your failure to comply with applicable voice calling laws

7. Plans, Pricing and Payment

7.1 Subscription plans

Omnipulse offers various subscription plans with different feature sets, usage allowances, and pricing. Details of current plans and pricing are available at omnipulse.co/pricing. We reserve the right to change our pricing at any time, with at least 30 days’ notice to existing subscribers before any price increase takes effect.

7.2 Billing

Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Usage-based charges (such as per-message fees beyond your plan’s allowance) are billed in arrears at the end of each billing period.

7.3 Payment

Payment is due at the time of subscription and on each renewal date. We accept major credit and debit cards. By providing payment details, you authorise us to charge your payment method for all fees incurred. All payment information is processed by our PCI-DSS certified payment processor.

7.4 Failed payments

If a payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 7 days, we reserve the right to suspend your account. If payment remains outstanding after 30 days, we may terminate your account and delete your data in accordance with our data retention policy.

7.5 Taxes

All fees are exclusive of any applicable taxes, levies, or duties. You are responsible for paying all taxes associated with your use of the Services, except for taxes based on Omnipulse’s net income.

7.6 Refunds

Subscription fees are non-refundable except where required by applicable law or at our sole discretion. If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period. We do not provide partial refunds for unused portions of a billing period.

7.7 Free trials

We may offer free trial periods at our discretion. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or terminate free trial offers at any time.

8. Fair Use and Usage Limits

Each subscription plan includes defined usage limits for messages, contacts, users, and API calls. You agree to use the Services within the limits of your chosen plan. Exceeding your plan limits may result in additional charges, throttling of service, or a requirement to upgrade to a higher plan.

We reserve the right to implement reasonable technical measures to protect the integrity and performance of our platform for all customers, including rate limiting and traffic shaping, if your usage significantly exceeds normal patterns or negatively impacts other customers.

9. Integrations and Third-Party Services

Omnipulse connects with third-party platforms and services. Your use of any third-party integration is additionally subject to that third party’s own terms of service and privacy policy. We are not responsible for:

The availability, accuracy, or reliability of any third-party service
Any data loss, security incident, or service disruption caused by a third-party platform
Any changes a third-party platform makes to its API, policies, or pricing that affect your use of the integration

You are responsible for ensuring your use of any integration complies with both Omnipulse’s Terms and the third party’s terms. Omnipulse reserves the right to discontinue support for any third-party integration at any time.

10. Intellectual Property

10.1 Omnipulse’s intellectual property

The Omnipulse platform, including its software, code, design, trademarks, logos, content, and documentation, is the exclusive property of Omnipulse and its licensors. Nothing in these Terms grants you any ownership right or licence to our intellectual property beyond the limited right to use the Services as described in these Terms.

10.2 Your intellectual property

You retain full ownership of all content, data, contact lists, message templates, and materials you upload or create within the platform (“Customer Content”). By using the Services, you grant Omnipulse a limited, non-exclusive, royalty-free licence to access, store, process, and transmit your Customer Content solely as necessary to provide the Services to you.

10.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Omnipulse an unrestricted, perpetual, irrevocable, royalty-free licence to use, implement, and commercialise that feedback without any obligation to you.

11. Data and Privacy

Your use of the Services is subject to our Privacy Policy at omnipulse.co/privacy, which is incorporated into these Terms by reference. By using the Services, you confirm that you have read and understood our Privacy Policy.

Where you process personal data of your customers through the platform, you are the data controller and Omnipulse is the data processor. You agree to process all personal data in compliance with applicable data protection laws, including obtaining all necessary consents from your contacts.

Upon request, we will enter into a Data Processing Agreement (DPA) with you that sets out the terms under which Omnipulse processes personal data on your behalf.

12. Confidentiality

Each party may have access to confidential information of the other party in connection with these Terms. Each party agrees to keep the other party’s confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law or as necessary to perform obligations under these Terms.

This obligation of confidentiality does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party before disclosure, or is independently developed by the receiving party without reference to the confidential information.

13. Warranties and Disclaimers

13.1 Our warranties

Omnipulse warrants that it will provide the Services with reasonable care and skill and in accordance with these Terms. We will use commercially reasonable efforts to ensure the platform is available 99.9% of the time in any given calendar month, excluding scheduled maintenance and events beyond our reasonable control.

13.2 Disclaimer

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available” without any warranty of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We do not warrant that any particular message will be delivered to its recipient, as delivery is subject to factors outside our control including carrier availability, recipient device status, and network conditions.

We make no warranties regarding the fitness of the Services for any particular purpose or the accuracy or completeness of any results, data, or analytics provided through the platform.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

Omnipulse shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages
Our total cumulative liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to Omnipulse in the three (3) months immediately preceding the event giving rise to the claim
We are not liable for any failure or delay in delivery of messages due to factors outside our reasonable control, including carrier outages, network congestion, recipient device status, or third-party service failures

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Omnipulse, its directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Services in violation of these Terms or applicable law
Your Customer Content or the content of any messages sent through the platform
Your failure to obtain proper consents from your contacts
Your violation of any third party’s rights, including intellectual property rights, privacy rights, or consumer rights
Any dispute between you and any of your customers or contacts arising from communications sent through Omnipulse

16. Suspension and Termination

16.1 Termination by you

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period.

16.2 Suspension or termination by us

We may suspend or terminate your account immediately and without notice if:

You violate these Terms or our Acceptable Use Policy
You violate applicable laws or regulations
You fail to pay any amounts due
We receive complaints or legal notices relating to your use of the Services
Continuing to provide Services to you would expose Omnipulse to legal, regulatory, or reputational risk
You become insolvent or subject to bankruptcy proceedings

16.3 Effect of termination

Upon termination, your right to access and use the Services ceases immediately. We will retain your data for 90 days following termination during which you may request an export. After 90 days, your data will be permanently deleted in accordance with our Privacy Policy. Termination does not relieve you of any obligation to pay outstanding fees.

17. Service Availability and Maintenance

We target 99.9% platform uptime and will use commercially reasonable efforts to maintain this standard. We may perform scheduled maintenance from time to time, which may temporarily affect availability. Where possible, we will provide advance notice of scheduled maintenance through the platform or via email.

We are not liable for downtime or service disruptions caused by events outside our reasonable control, including natural disasters, acts of government, internet outages, carrier failures, cyberattacks, or failures of third-party infrastructure.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and display a prominent notice within the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Services before the effective date and may cancel your subscription without penalty for that reason.

19. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute is not resolved within 30 days of written notice, it shall be submitted to binding arbitration in Karachi, Pakistan, in accordance with applicable arbitration rules.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

20. General Provisions

20.1 Entire agreement

These Terms, together with our Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and Omnipulse regarding the Services and supersede all prior agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Omnipulse.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of our business, with notice to you.

20.5 Force majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including natural disasters, pandemics, government actions, internet or power outages, or failure of third-party services.

20.6 Notices

Notices to Omnipulse should be sent to [email protected] or to our registered address in Karachi, Pakistan. We will send notices to the email address registered on your account. Notices are deemed received on the day sent by email (if no bounce is received) or three business days after posting if sent by physical mail.

20.7 No partnership

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Omnipulse. You have no authority to bind Omnipulse in any way.

21. Contact Information

For any questions, concerns, or legal notices relating to these Terms, please contact us:

General enquiries: [email protected] Legal and compliance: [email protected] Security issues: [email protected] Privacy matters: [email protected] Website: omnipulse.co Address: Omnipulse